At Tecumseh Canada, we want you to be completely satisfied with your purchase of our handcrafted mukluks, moccasins, fur hats, and accessories. We encourage you to inspect and try on your items immediately upon arrival to ensure the perfect fit and style.

If for any reason you are not satisfied with your purchase, we are happy to offer a refund within 60 days of your purchase date, provided the conditions below are met.

Eligibility for Returns

To be eligible for a return, your item must be in the exact condition you received it.

For Footwear (Mukluks & Moccasins):

• Must only have been tried on indoors on a clean surface.
• We cannot accept returns on items that show signs of outdoor wear, stretching, scuffing, or soil.

For Fur Hats and Accessories:

• Because these items are worn near the face and hair, hygiene is paramount.
• Items must be returned in absolutely unworn condition, free of any scents (perfume/cologne), hair products, makeup marks, or signs of wear.

All Items:

• Must be returned with all original tags still attached.
• Must be returned in their original packaging or boxes.

Please Note: We reserve the right to refuse returns that do not meet these criteria. Items that are not in a new, hygienic condition may be returned to the sender at their expense.

To ensure your return is processed smoothly, you must obtain approval before shipping your item back.

1. Contact Us: Please contact our customer service team at csr@tecumsehcanada.com to initiate a return.
2. Get Your RA Number: We will provide you with a Return Authorization (RA) Number and specific instructions on where to send your package. Please write this RA number clearly on the outside of your return shipping box.
3. Ship It Back: Pack the item securely in its original packaging.

• Customer Responsibility: Customers are responsible for paying their own shipping costs for returning their items.
• Original Shipping Charges: Shipping costs associated with the original order are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your final refund amount.
• Lost/Damaged Returns: Tecumseh Canada is not responsible for items lost or damaged during return transit. We strongly recommend that you use a trackable shipping service and/or purchase shipping insurance for your return shipment to ensure it arrives safely at our facility.

Once your return is received and inspected by our team, we will send you an email to notify you of the approval or rejection of your refund based on the condition of the item.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert number, e.g., 5-10] business days, depending on your bank's processing times.

If you need a different size or style, please contact us right away.

For the fastest service: We recommend you process a return for the original item using the steps above and place a brand-new order for the correct item through our website immediately. This ensures the new item doesn't go out of stock while waiting for your return to arrive.

If you believe you have received a defective item or your order arrived damaged, please contact us immediately upon receipt at csr@tecumsehcanada.com with photos of the issue so we can make it right.